Who We Are
ActivPC Technology Services protects you from unexpected troubles and unreliable systems. We create innovative, yet effective solutions to help your business run smoothly. Here’s how you’ll benefit from our business solutions:
- Never go without IT support again We’re here for you night and day.
- Save money on products We only select the very best in software.
- Maximize efficiency on the road We offer both on site and remote support.
- Benefit from proactive IT solutions We manage problems before they affect your business.
Our People
All our technicians are U.S. based and certified to provide friendly, professional, and convenient service for you when you need it. Our technicians undergo security background checks and drug testing to ensure that all our technicians meet ActivPC’s high quality of service and confidentiality. We make it possible to provide a real, functioning, full-time IT department without the heavy financial burdens.
Our Company
ActivPC Technology Services is a locally owned and operated business established in 2008 to help small businesses in northeastern Ohio get the most out of their business technology. Over the years we’ve helped many small businesses relieve their technology worries so that they can concentrate on growing their businesses and realizing their goals.
Our typical customer has 5 to 500 workstations and relies heavily on e-mail, the Internet, and their computer network for running their business. Clients hire us to support their network because they do not want to incur the overhead and cost of a full-time IT staff, and they don’t want to burden their employees with the responsibility of troubleshooting the company network.
Quality Remote Support Is Our Trademark
Remote computer support, also known as ‘online support’, allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it’s like watching your computer fix itself! This type of computer support works through ‘desktop sharing’ technology. What this means is that when you ‘log in to our secure online support center’, you can allow a technical support representative to ‘view’ and ‘interact’ with your computer remotely via the Web – fixing problems fast.
How long does an average support session last?
The average remote support session lasts anywhere from 45-90 minutes. However, depending on the type of problems you’re experiencing, a session may be shorter or much longer. In some cases where the computer problems are severe, we may recommend a follow up remote session or scheduling an in-home or in-office visit by a certified technician.
How much does it cost?
Much less than traditional computer support options! By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, saving you money. There’s no need to schedule an in-home visit (costing upwards of $120.00 or more) or taking your computer to a local repair shop (also very expensive).
Can you get back into my computer after my session is over?
No, not until you log in again and request service. When you log into our secure online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.
Is it secure?
Yes. When you log in to our Secure Online Support Center your are initiating a 128-bit encrypted connection between your computer and the technician’s computer. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. That ensures your security and privacy.
In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse.
Can you send a technician to my home/office for support?
Yes. We can send a technician to your home or office. Most service requests can be fulfilled within 72 hours.