2868 Westway Drive B Brunswick, Ohio 44212
What is remote computer support?
Remote computer support, also known as ‘online support’, allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it’s like watching your computer fix itself! This type of computer support works through ‘desktop sharing’ technology. What this means is that when you ‘log in to our secure online support center’, you can allow a technical support representative to ‘view’ and ‘interact’ with your computer remotely via the Web – fixing problems fast.
How long does an average support session last?
The average remote support session lasts anywhere from 45-90 minutes. However, depending on the type of problems you’re experiencing, a session may be shorter or much longer. In some cases where the computer problems are severe, we may recommend a follow up remote session or scheduling an in-home or in-office visit by a certified technician.
How much does it cost?
Much less than traditional computer support options! By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, saving you money. There’s no need to schedule an in-home visit (costing upwards of $120.00 or more) or taking your computer to a local repair shop (also very expensive).
Can you get back into my computer after my session is over?
No, not until you log in again and request service. When you log into our secure online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.
Is it secure?
Yes. When you log in to our Secure Online Support Center your are initiating a 128-bit encrypted connection between your computer and the technician’s computer. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. That ensures your security and privacy. In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse.
Can you send a technician to my home/office for support?
Yes. We can send a technician to your home or office. Most service requests can be fulfilled within 72 hours.