I can't say enough about the service ActivPC provides. I had a huge software error that ended up corrupting my hard drive, creating a major hardship for our business. Within a couple of hours, ActivPC was at my office and by the end of the day my computer was fixed. Not only that, they can communicate to you in layman's terms what went wrong without confusing verbiage and all of the technical lingo. As a manager for a business that absolutely needs the computer just to process a customer, I can't put a value or price tag on such dependability from my computer support team. Knowing that ActivPC is just a phone call away makes me sleep better at night, and gives me a sense of reliability that is hard to find in this day and age where customer service is just a buzzword. Thank you ActivPC!